Client Satisfaction Survey

Thanks for partnering with us - we really appreciate the opportunity to support Marin Transit's Human Resources function.

This should take ~1 minute. Your responses are reviewed privately and are anonymous unless you choose to include your name/email.

Satisfaction (1–5)

Please rate each item (1 = Very dissatisfied, 5 = Very satisfied).

Job Description updates (quality, accuracy, usability)

Personnel Policy Manual update/modernization (quality, clarity, usability)

Communication & project management (responsiveness, clarity, timeliness)

Net Promoter Score (NPS)

On a scale of 0–10, how likely are you to recommend us to a colleague for similar professional services?

0 10
Your score: 8
Not at all likely Extremely likely

What’s the primary reason for your score, and what should we keep doing / improve next time?

Optional: add your name/email (if you want a follow-up)